Milan city hall overhauls digital access

New hub with a single link to all services.

Milan’s city administration has announced a total overhaul of all its online services to bring them under a single, collective umbrella and to provide a better and faster service. The rollout of the new city hub is planned for the end of 2018.

The key element in the new configuration of online dialogue with milanesi will be a single hub for access to all municipal data, instead of the current 852 servers with 185 different data bases unable to connect directly with one another. The new platform will contain all the information currently spread over three portals – Comune, Tourism and Mobility – and their 22 sub-sites.

A second major aim of the modernisation is to eliminate paperwork: residents will be able to correspond directly with administrators via internet, without needing to fill out and hand in paper forms, while city hall employees will find all the relevant documentation stored online and thus be able to reply faster to queries and requests.

A third major section of the new site will comprise a map, graphic and constantly updated, of all municipal property across the city,

Qualified personnel will be on hand from December in local offices to explain and help users and to handle input and requests by residents without internet access at home, or without the digital skills to present their requests.

Each of the city’s nine boroughs will also have its own local pages for information on what’s going on in the neighbourhood. And every resident will have his or her personal file, securely protected, to find data on taxes paid or due, traffic violations, receipts, requests for online certificates, parking permits and more.

The site will also contain “open data”, a permanent and updated record of all municipal activity to enable direct participation of residents in the management of their city.

Roberta Cocco, councillor in charge of the new project, said she had been inspired by the best in international examples, such as the single city portal in Barcelona.

“We are creating a series of international partnerships for exchange of best practice,” Cocco added.