For exaggerating their star grading
Authoritative consumer association Altroconsumo has carried out an anonymous survey of Milan hostels and hotels, and reports that overall four out of ten do not meet the standards required for their official rating.
Many of the four-star hotels provide no bathrobe, although this is specified among the conditions for being awarded the stars. Breakfast served in the room, personal settings for air conditioning, and 24-hour delivery of laundry and ironing are often not available, says the report.
Only about half of the three-star satisfy every condition for their classification. Many do not have toilets separated by gender in the public areas, and room service is often not available, reports Altroconsumo.
Hostels, of course, are designed for low-cost accommodation for young travellers, but they too need to respect certain rules. The report states that not one of the hostels visited satisfied all the requirements, although there was praise for the ubiquitous internet connection.
The survey was carried out in collaboration with other consumer rights organisations Adoc, Casa del consumatore, Codici and Codacons, sponsored by Milan city hall and financed by the Lombardy regional administration. Signed-up association members can click through from the summary to the fully detailed report.