Compensation also due for late arrivals.
As the first snow of the winter dusted the streets of Milan, rail transport was immediately plagued by cancellations and delays across Lombardy. The consumer association Altroconsumo has already reminded rail passengers that they have a right to compensation if their train is cancelled, or even more than 30 minutes late.
Travellers can claim compensation of 25 per cent of the ticket price for Trenitalia’s Freccia services if the delay is between 30 and 59 minutes, and for the other long-distance services if the delay is between 60 and 119 minutes. For all Trenitalia routes, Freccia or not, the compensation reaches 50 per cent of the ticket price if the delay is 120 minutes or more.
If the departure is delayed by more than 60 minutes, the inconvenienced traveller has a right to a meal and a drink. And if it is no longer possible to travel on the same day, even by substitute services like coaches or taxis, the traveller has a right to overnight accommodation and the reimbursement of the costs of informing family or workplace of the delay.
If the train is cancelled and no alternative is provided, the traveller can claim compensation directly at the ticket office of the departure station. If they bought their ticket online on the Trenitalia site or via the call centre, there is a form for claiming reimbursement on the website. The same conditions apply to Trenord services.
The claim must include the PNR (passenger name record) number of the ticket, and must be made within 12 months of the aborted or delayed journey. Claims of €4 or less will not be entertained.