New infrastructure and services get special mention.
Milan’s Malpensa airport has been judged the best airport in its category by the European region of Airports Council International.
Malpensa won praise from the judges for its new infrastructure and “enhanced services to boost passenger experience”. The airport was also noted for its dedicated initiatives to welcome international customers such as Chinese travellers and integration of art exhibitions promoting Italian and international culture.
Among the aspects picked out by the judges were the mobile “fingers” for boarding the world’s largest airliner, the Airbus A380, the new security area, the commercial zone, and digital services such as the airport app, the virtual desk, and unlimited free Wi-Fi.
Runners-up in the category were Hamburg and Brussels airports.
The awards cover 4 categories of airport by size – Malpensa lies in the second-largest, 10-25 million passengers category – and judge achievement in core activities such as customer service, facilities, retail, security, community relations and environmental awareness and operations.
The judging panel was drawn from a respected group of independent experts including Eurocontrol, the European Commission, European Civil Aviation Conference, European Travel Commission and Air Transport World. They announced the award on 26 June during the organisation’s annual general meeting, this year in Prague.
The competition is organised annually by the European region of Airports Council International, the only worldwide professional association of airport operators. ACI Europe represents over 460 airports in 45 European countries. In 2013, member airports handled over 90 per cent of commercial air traffic, welcoming more than 1.7 billion passengers, 16.8 million tons of freight and 20.8 million aircraft movements.