Visitor sues Expo Milano 2015

Expo MIlano 2015 sued over long delays.

Exasperated by the long queues which made it “materially impossible” to visit “almost all the pavilions” of Expo Milano 2015, a visitor from Rome has turned to consumer association Codacons for help.

The association has decided to back the anonymous tourist’s complaint, and will support his cause before a justice of the peace in Rome, demanding the reimbursement of the cost of the ticket as well as “moral damages”.

This is the first Italian suit against Expo Milano 2015 and the association has said that the visitor intends to contest the organisers’ disregard of their contractual responsibilities.

Codacons has also offered legal assistance to anybody else who bought a regular entrance ticket to Expo and was unable to visit the pavilions because of the length of the queues for admission.

The association will publish a form on its website which Expo visitors with bought regular tickets and then faced long delays can present to a JP in their place of residence, without any need for a lawyer, to demand the reimbursement of the money they spent.

Codacons had already written to commissioner Giuseppe Sala early in October suggesting he found a solution to the long queues, such as free entry to the grounds but paid access to the individual pavilions.